1. How to Log In into MyPentas.?
If you are browsing MyPentas from a desktop or laptop, please click on the user
icon on your top right corner of the screen to access the Log In page.
If you are browsing MyPentas from a mobile phone,
please click on the user icon on bottom right corner of the screen.
On the Log In page, kindly key in your registered username & password.
If you signed in to MyPentas using your Gmail or Facebook previously,
you may then use the Single Sign On (SSO) feature to log in easily using your Gmail or Facebook.
If you do not have a MyPentas account yet, please proceed to Register for an account.
2. How to create an account in MyPentas?
On the Log In page, click on ‘Register Now’ to create an account.
To sign up for an account easily, choose to sign up using Facebook or Gmail.
Our system will pick up your name, email address & profile picture from your Facebook or Gmail account to create a MyPentas account.
Do note that you need to update the rest of the information in your account after the sign up process under the ‘My Account’ tab.
If you choose not to use your Facebook or Gmail to sign up for an account, please fill in the required details in the registration form.
If all the information you have provided is valid, your account will be registered and you will be redirected to MyPentas home page.
3. I forgot my password, how to reset it?
In the Log In page, please click on Forgot Password.
In the forgot password screen, please key in your registered email address to receive a password reset link.
Once you have received a password reset link, please follow the link to set a new password for your account.
Once you have set a new password, you will be able to Log In to MyPentas again.
4. How to update my profile information in MyPentas.?
Navigate to ‘My Account’ page, by clicking on your profile picture.
To update your information, please click on ‘Update Information’ button.
You may now edit all your information and click on ‘Update’ to save the information.
5. My account is banned, how do I regain access to my account?
If your account is banned due to suspicious activities, kindly write an email to
firstname.lastname@example.org to justify your reasons to re-activate your activate.
Please note that MyPentas team reserves the full rights on the decision to re-activate a banned account.
6. I have accidentally purchased a video, how can I apply for a refund?
If you have accidentally purchases a video, immediately raie an email to email@example.com
with your purchase ID from your mail to re-instate the purchase.
Please note that MyPentas system will track your viewing on each videos.
If you have proceed to watch a video that you have accidentally purchased, your refund request will be void.
MyPentas team will process your refund within 14 working days to restore the credits back to your account.